Terms of Services

Bookings

• All our course prices are subject to change until the customer has made the payment.
• All bookings depend upon the availability of spaces and other resources.
• Users/Customers making bookings via website, phone call and email are liable for any outstanding (if any) balance in full.
• Bookings made online can be transferred to any student who is eligible to attend.
• In the unlikely of events if it becomes necessary to change/postpone the course date. We will notify you via email or text message or telephone call at least a day before the course begins.
• All the students are to provide accurate, correct information (use clear readable handwriting) for certifications and physical address.
• The spellings on the validation forms must be correct. The validation forms used by training providers and by awarding bodies can only be signed, if the spellings are absolutely correct. Please note that the candidate is liable for any administration costs charged by awarding body for corrections, if they fail to provide correct spellings.
• After booking a course, you will receive a booking confirmation email, containing the course details. It is essential that you read the email carefully and make any requirements if necessary. If you do not receive the email or text within 2 hours after booking your course, email us at [email protected]
• Failure to comply with the terms of services, course requirements will result in the removal of your course.

Refunds & Cancellations

• Reservations/bookings made online, at one of our company or over the phone are non-refundable; courses, course dates and timing cannot be changed by customers.
• If you need to cancel your course, you will not receive a refund. If you have put down a deposit then the remaining balance will be due.
• No refund will be issued for non-attendance on a course. You will need to make a new booking over the phone, website or in-person at one of our centre.
• In the unlikely event it becomes necessary to cancel your course, damages shall be limited to a full refund of the course fee only.
• All booking confirmation emails are sent automatically to customers and although rare, they can be rejected by the recipient’s email server. If you have not received the joining instructions we advise that you check your spam/junk mail. It is the responsibility of the customer to notify Skill-matters if they do not receive any joining instructions so non-attendance, insufficient ID, or lateness will not be accepted even in this circumstance. Customers will be required to reschedule their training and further charges will incur.
• Please note: Under the Sales of Goods Act/Distance Selling Act/Consumer Contracts Regulations time-specific services such as training and examination events/courses/sessions are exempt from statutory refund rights.

Rescheduling

• The candidate is required to have the correct ID throughout the course. If the student fails to provide the ID on the course & on the exam, the student needs to make a new booking and reschedule the course.
• The candidate can reschedule the training free of charge within 24 hours of making the booking. Rescheduling after the 24 hours window, the student has to make a new booking.
• If you fail to notify us via email of non-attendance prior to the course, you’re not eligible for a reschedule even if you contact us within 24 hours of making the booking .

Course Duration

Course Duration/ course timing displayed on the website, emails are solely for general guidance purposes only. Due to numerous factors like class sizes, experience of candidates and other circumstances. Course coordinators have overall authority/discretion on the exact start and finish times of individual courses.

Admission

• Students must be eligible to attend the training course when you book with us. Candidates should meet all criteria before reserving a space on any of our courses. Ineligible candidates will not be issued a refund, will be refused on the day.
• A total attendance is a must, any late arrivals are not acceptable and refund will not be issued.
• Bookings made online can be transferred to any student, who is eligible to attend. This is authorised by us prior to the course date.

Abuse

Abusive language, unacceptable behaviour towards staff, trainers is unacceptable. Such behaviour will lead to cancellation/exclusion from the course for which no refund will be issued.

Certification

• Certification turnaround times displayed below are subject to change at any time without notification.
• Traffic Marshall, Fire Marshal – 7 Working Days
• First Aid, SIA Licence Courses, APLH, Level 1 CSCS Card Course (Health & Safety in Construction) – 10-15 Working Days
• The time durations mentioned above can change at any time without notification. The certification turnaround time may be affected due to the factors such as course duration time, course assessment method, location of delivery, clearance in full of any outstanding course payment, third-party awarding bodies turnaround time and other circumstances.
• For any course not mentioned in the above, please contact us at [email protected] or call us at 0330118690 before booking the course for further details
• Candidates will be responsible to pay any awarding body charges for replacement certificates. We accept no liability for any misplaced certificates. The replacement certificate fee is £55:00.
• All certificates are delivered via the Royal Mail. Collections can be made by students with prior notification only.
• Candidates have three options to choose from:

5. Free Collection from our office
5. Free Standard unrecorded delivery (Royal Mail 2^nd Class). We are not liable to pay for any damages, including replacement charges and for any misplaced certificate foe this delivery service.
5. Recorded signed delivery which is charged at £9:50 per certificate. We don’t process any claims if lost certificates after 30 calendar days from the date of dispatch of certification for this service

• If something improbable should occur where the result/certification is delayed by more than 15 working days of the anticipated dates, without any valid reason/explanation by us. Damages shall be limited to the full refund of the course only. Under no events we will cover any costs of loss of earnings, other training provider course fee etc.
• 
  After receiving the certification from the relevant awarding body/ department, we will notify the students via email. Same email that the customer provide at the time of booking will be used, we may contact you via phone call. If we don’t receive any response from the student within 6 months, we will post certification to the address provided to us by the candidate. Please note that the certification related email we send may end up in your spam/junk mail, therefore, we recommend the students that if the estimated certification receival time has passed. And you still did not receive any email from us, we advise, we advise to check your spam/junk mail before contacting us.

Resits

1 unit - £40

2 units - £60

3 units- £80

4 units-£100

Personal License Course

1 unit - £45

Health and Safety in Construction

1 unit - £50

First Aid Courses

1 unit - £25

For other qualifications resit exam fee may vary, please contact us for further information