Following are our company's (Skill Matters Ltd) Refund Policies:

• Reservations/bookings made online, at one of our company or over the phone are non-refundable; courses, course dates and timing cannot be changed by customers.
• If you need to cancel your course, you will not receive a refund. If you have put down a deposit then the remaining balance will be due.
• No refund will be issued for non-attendance on a course. You will need to make a new booking over the phone, website or in-person at one of our centre.
• In the unlikely event it becomes necessary to cancel your course, damages shall be limited to a full refund of the course fee only.
• All booking confirmation emails are sent automatically to customers and although rare, they can be rejected by the recipient’s email server. If you have not received the joining instructions we advise that you check your spam/junk mail. It is the responsibility of the customer to notify Skill-matters if they do not receive any joining instructions so non-attendance, insufficient ID, or lateness will not be accepted even in this circumstance. Customers will be required to reschedule their training and further charges will incur.
• Please note: Under the Sales of Goods Act/Distance Selling Act/Consumer Contracts Regulations time-specific services such as training and examination events/courses/sessions are exempt from statutory refund rights.